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At admission, LifeSpring provided us with a rate estimate and at discharge, we paid the same amount. We were really happy not to pay anything extra… from ayah to nurses, receptionist to doctor, everybody took a lot of care of my daughter and her baby”
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Archive for the ‘Mother’s Day at LifeSpring Hospital’ Category
Monday, May 10th, 2010
- Originally posted on: The Global Health Blog
On this Mother’s Day, Dhana Laxmi, who is eight-months pregnant, was deciding where to have her baby as she walked through the bright pink waiting room filled with laughing women, sharing stories and advice about child birth at the LifeSpring Hospital in Andhra Pradesh, India.
In celebration of Mother’s Day, LifeSpring, a growing chain of low-cost maternity hospitals, held a health camp for pregnant women. The doctors provided free antenatal care check-ups, along with iron and calcium tablets, and the hospital administrators gave the pregnant women, their husbands, and mothers (who are often the primary decision-maker) tours of the hospital, speaking of the benefits of institutional delivery to women still making up their minds.
Dhana Laxmi was typical of LifeSpring customers. She delivered her first baby at her mother’s house in the village. She has a grade 10 education and works with her husband selling fruits at a road stand.
Traditionally, women desiring institutional delivery had to decide between a free but low-resourced government hospital, or a private hospital that was only affordable through selling assets or borrowing money. LifeSpring offers maternity services at one-half to one-third of market rates for private hospitals. A joint venture between Acumen Fund and HLL Lifecare Limited, LifeSpring’s mission is to provide high quality, low cost core maternity health care services to low-income women in India. A normal delivery (including 2-day stay and all medicine charges) costs 4000 rupees, or about US $80.
While not profit-maximizing, LifeSpring focuses on sustainability as the route to achieving scalable social impact. Last month, LifeSpring CEO Anant Kumar described model at the World Healthcare Congress in Washington, D.C. Speaking on a panel called “Innovations in Health Care Delivery,” Mr. Kumar highlighted LifeSpring’s focus on social impact, sustainability, and scalability.
Several other innovations in the area of maternal healthcare were featured at this year’s World Healthcare Congress. One of the most promising and exciting of these was MobiSante, a low-cost, smartphone-based ultrasound scanner. The entire unit is the size of a microphone and iPhone. Headed by Sailesh Chutani (CEO) and David M. Zar (CTO), MobiSante is currently undergoing FDA approval for usage in the U.S.
Another featured innovation was Next-Gen Phototherapy developed by a joint MIT/RISD product design and development course team, in conjunction with Cambridge-based Design that Matters. The new product treats infants suffering from jaundice in the developing world.
This Mother’s Day, it’s exciting to reflect on the many promising innovations in the field of maternal and neonatal health worldwide. So often, we hear so much about what’s wrong – that’s it’s good to take a step back and reflect on what’s right.
If you can’t get enough, Maternova is a great website for innovations in maternal and neonatal health.
Tricia Morente heads Strategy and Marketing at LifeSpring Hospitals and has been living in Hyderabad, India for nearly three years. She came to LifeSpring by way of the Acumen Fund, where she was a fellow from 2007-2008.
Photo by John Tucker.
Posted in Mother’s Day at LifeSpring Hospital | 12 Comments »
Monday, August 11th, 2008
- Originally posted on: nextbillion.net
The New York based Acumen Fund is a non-profit venture fund that invests in businesses that have a social and economic impact. It will invest in companies providing affordable, critical goods and services in sectors such as health, water, housing and energy. The geographies it focuses on are South Asia and East Africa, besides the US. Since it set up shop in India a couple of years ago, the fund has made equity investments in Kochi based ayurvedic chain, Ayur Vaid Hopsitals, Hyderabad-based LifeSpring Hospitals, Mumbai-based ambulance start-up service ‘Dial 1298 For Ambulance’, and Drishtee, a rural communications company. Acumen does not believe in a profit maximisation model and would invest only in businesses that benefit people socially.
They generally don’t invest at the idea stage, and also try and stay away from pure technology plays. They want to diversify into agriculture and nutrition in India and are scouting for investments in these sectors. They typically invest between $500K-$2 million in companies. Being a non-profit venture fund, it is often dificult to find companies catering to low income markets and matching the requirements of the fund, Varun Sahni, India portflio Director, Acumen Fund India, said in an interview to VC Circle. Prior to Acumen, Sahni has worked with both for-profit and not-for-profit organisations focusing on enterprise creation across India. He has also been an angel investor in a number of companies in the hospitality aervices, food and beverage sectors. Excerpts: The New York based Acumen Fund is a non-profit venture fund that invests in businesses that have a social and economic impact. It will invest in companies providing affordable, critical goods and services in sectors such as health, water, housing and energy. The geographies it focuses on are South Asia and East Africa, besides the US. Since it set up shop in India a couple of years ago, the fund has made equity investments in Kochi based ayurvedic chain, Ayur Vaid Hopsitals, Hyderabad-based LifeSpring Hospitals, Mumbai-based ambulance start-up service ‘Dial 1298 For Ambulance’, and Drishtee, a rural communications company. Acumen does not believe in a profit maximisation model and would invest only in businesses that benefit people socially.
They generally don’t invest at the idea stage, and also try and stay away from pure technology plays. They want to diversify into agriculture and nutrition in India and are scouting for investments in these sectors. They typically invest between $500K-$2 million in companies. Being a non-profit venture fund, it is often dificult to find companies catering to low income markets and matching the requirements of the fund, Varun Sahni, India portflio Director, Acumen Fund India, said in an interview to VC Circle. Prior to Acumen, Sahni has worked with both for-profit and not-for-profit organisations focusing on enterprise creation across India. He has also been an angel investor in a number of companies in the hospitality aervices, food and beverage sectors.
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Posted in Mother’s Day at LifeSpring Hospital | 11 Comments »
Monday, July 14th, 2008
- By: Shaila Parikh and Biju Mohandas
- Originally posted on: Acumen Fund Blog
In the middle of June, Acumen investee LifeSpring opened its second low-cost maternity hospital in a peri-urban area near Hyderabad. They plan to have six hospitals opened by the end of 2008, and by the time this post goes live, they will have launched their third hospital in Nellore, a small town in southern Andhra Pradesh.
As LifeSpring and other Acumen Fund investees slowly and steadily gain scale, we have started asking broader questions about healthcare for the low-income market. Mainly, we want to understand the major gaps and bottlenecks to providing healthcare to the low-income market in India and how these issues can be overcome. The India office is presently working on a status report of the healthcare sector in which we are trying to understand the challenges of the industry for our target market. What follows is a brief summary of our understanding thus far. Your feedback through questions, comments, nudges, pointers and criticism are appreciated.
Simply put, healthcare for the poor seems to have three central challenges: affordability, availability and quality. Effective, viable solutions will need to address all three issues.
A scalable and sustainable micro health insurance model will probably rank as the highest value intervention to address the issue of affordability, especially in a country like India where, according to India’s National Health Accounts, an estimated 72 percent of healthcare expenditures are out-of-pocket. The idea of pooling risk to prevent unexpected health shocks from forcing a family further into poverty is intuitive and micro health insurance has been in India for some years now.
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Posted in Mother’s Day at LifeSpring Hospital | 3 Comments »
Wednesday, May 28th, 2008
- By: Sasha Dichter
- Originally posted on: Acumen Fund Blog and Next Billion
LifeSpring’s maternity hospital outside of Hyderbad, India, is full of surprises. While the building is simple, and the maternal services they offer are low cost, the facility is immaculate and the quality of care is world-class. Expectant mothers dot the waiting room, along with their mothers or mothers-in-law, who do most of the talking. New babies gurgle, smile, cry and sleep. The energy in the halls is palpable.
I first visited LifeSpring on Mother’s Day, where, as part of a free vaccination offering, the hospital sat new mothers and their families for photographs. Later that week, I visited with LifeSpring manager Anant Kumar and Acumen Fund Fellow Tricia Morente.
LifeSpring addresses a powerful and daunting problem. Fewer than half of Indian women are cared for by a skilled attendant during childbirth, and the chances, over a lifetime, of an Indian woman dying due to complications in pregnancy and childbirth are 1 in 70.
Mr. Ayyapan, the Chairman and Managing Director of Hindustan Latex Limited – a large Indian public sector company – and his team created LifeSpring to address this problem. Acumen Fund then joined in as a 50/50 joint venture partner to help take the concept to scale.
Lifespring’s maternity care hospitals offer a low-cost alternative to public clinics, which are free but often low quality. At LifeSpring, expectant mothers pay 1500 rupees (about US$35) to deliver a baby. This price point seems to make sense, and Mr. Kumar told us that the mothers typically decide based on quality of service, and the fathers based on price. The opinion that prevails will often depend on the education level of the mother.
Already, LifeSpring’s occupancy ratio has surpassed its targets, with more than 1500 customers coming in per month, and there are plans to build 5 more small, 30-bed hospitals before the end of this year.
At Ac umen Fund, we talk a lot about looking for “breakthrough innovations.” What does this mean? The iPhone is a breakthrough innovation – fancy, high-tech, and paradigm-breaking. But what about a small, simple maternity hospital on the outskirts of Hyderabad?
Innovations – regardless of sector or target market – begin with an insight. In LifeSpring’s case, the insight was that the free care offered by India’s public hospitals was not good enough. Ayyapan and Anant’s innovation was to create a hospital with world-class care (LifeSpring is ISO 9001 certified) at a price that poor people can afford. Since the economics are working well, the innovation is poised to scale: one hospital today, 5 planned by the end of this year, and hopefully 50 or more in the years to come.
But the surprises run deeper than this first insight. For instance, Tricia Morente (an Acumen Fund Fellow spending this year working with LifeSpring) had explained to me that LifeSpring calls expectant mothers “customers” and not “patients.” In Tricia’s words, this is because “pregnancy is not an illness.” I smiled the first time I heard this, thinking back to the medicalized pregnancies that have become the norm in the United States (I’m the parent of two children, ages 1 and 4).
I realize now that I didn’t fully understand the power of treating “customers” until I spoke to Anant Kumar. “The first time doctors come into our hospital,” Anant said, “we train them on talking about ‘customers,’ and they maybe get it right 1 out of 10 times. After some time with us, the number jumps up to 6 out of 10 times, and we want it to keep improving. It really means a lot for a doctor, who is educated and from at least a middle-class background, to treat poor people with this kind of respect.”
Respect. We talk every day at Acumen Fund about how treating poor people as customers forces an organization to treat them with respect and dignity, and to listen to their needs. To be reminded of this lesson by the head of one of the enterprises we invest in was humbling. Kumar said that he sometimes thinks it would make more sense to recruit nurses from the hospitality industry (hotels and the like), because it may be easier to teach nursing skills than it is to teach good service! And while he was saying this, I couldn’t help thinking of the hospitals I’ve been to in the United States, and how scarce a commodity dignity is once you put on a hospital gown.
Putting dignity at the center of high-quality, low-cost maternal care in a 30-bed hospital outside of Hyderabad? Now that’s a breakthrough innovation.
Posted in Corporate, Mother’s Day at LifeSpring Hospital | 34 Comments »
Saturday, May 17th, 2008
- By: Tricia Morente
- Originally posted on: Acumen Fund Blog
To celebrate Mother’s Day, LifeSpring Hospital held its first health fair last Sunday, providing free check-ups, health education, and fun activities to local women and their families. The women’s and children’s hospital was decked out with Mother’s Day signs, balloons, and streamers, which matched well with all the smiles from our staff and customers.
We provided free vaccinations to children, as well as free ante-natal checkups to mothers-to-be. Upstairs, our nurses and outreach workers manned the health fair, which consisted of general check-ups, health education around women’s health issues (including maternity and diabetes), and children’s games.
By far, the biggest hit of the event was the “portrait studio” and the free family pictures we provided our guests. John (aka photographer extraordinaire) gave a preview of this in the previous blog entry. Passionate volunteers were out in full force, taking family photographs, being on baby smile patrol, printing pictures, and making sure everyone was having fun (Thank you Sarah, John, Tyler, Eleonora, Theresa, and Aparna!)
While we tend to take baby pictures for granted, these are beyond the reach for many of LifeSpring’s customers. I’m sure these pictures will be prominently displayed in their homes for years to come. With the LifeSpring logo attached to them, this is an example of a marketing initiative that reinforces the LifeSpring brand and delights our customers. With over 500 photographs taken, that’s a lot of smiles!
Posted in Mother’s Day at LifeSpring Hospital, Uncategorized | 3 Comments »
Sunday, May 11th, 2008

Find more Lifespring family portraits here.
Posted in Mother’s Day at LifeSpring Hospital | 23 Comments »
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