Home - Our Hospitals
The first LifeSpring Hospital opened in Moula Ali, on the outskirts of Hyderabad, in December 2005. Since then, LifeSpring has replicated and grown its model of small hospitals (20-25 beds) across Andhra Pradesh.
LifeSpring’s hospitals are no-frills without compromising their high quality. Emphasis is placed on standardized processes and maximum utilization of resources.
As highlighted in The Economist (19 April 2009): “LifeSpring’s doctors perform four times as many operations a month as their counterparts do elsewhere – and, crucially, get better results as a result of high volumes and specialization. Cheap and cheerful really can mean better."Alwal Amberpet Boduppal Bowenpally Champapet Chilakalguda Kukatpally Mallapur Mehdipatnam Moula-Ali Puranapul Vanasthalipuram
To meet low-income women's demand for safe, dignified, and affordable maternal care, LifeSpring Hospitals' facilities include private consultation rooms, labor rooms, an operating theater, three types of customer wards (general, private, and deluxe wards), diagnostic services, and a pharmacy.
All of LifeSpring’s doctors are experienced medical doctors with education from key medical institutions. Customers also benefit from bedside nurses who ensure the customer is comfortable and receiving proper care. In addition, all LifeSpring Hospitals offer a clean environment, ensure safety for mother and baby, and provide high quality services with transparent pricing. Relatives and attendants of the customer are kept comfortable as well, with attendant beds in our private and deluxe rooms - as well as in our general wards in newer hospitals.
Throughout the year, each LifeSpring Hospital hosts a number of customer events, such as a Mother’s Day health fair, Women’s Day health camp and Women’s Equality Day for pregnant women.
LifeSpring Hospitals is committed to providing high quality care. Our Quality Statement states:
“LifeSpring Hospitals exist to provide women and children with high quality health care at an affordable price. We commit to meet our customers’ needs and exceeding their expectations by making continual improvements in all we do.”
As part of this focus on continual improvements, LifeSpring’s flagship hospital in Moula Ali was ISO 9001:2000 certified by TUV NORD in November 2007.
Adherence to our quality protocol system and rigorous attention to metrics ensure that our expansion and high quality are achieved simultaneously. To help support LifeSpring’s commitment to quality improvement, it has engaged in a partnership with the Institute for Healthcare Improvement. Founded in 1991, IHI aims to improve health outcomes through the application of well-tested approaches to health systems improvement and enhancing safety. IHI teams apply quality improvement methods that emphasize iterative testing of new practices and collaborative learning.
Prior to each hospital’s opening and continuously throughout hospital operations, LifeSpring engages in rigorous processes to ensure safety and quality. This includes repeated fumigation of its operating theatre, as well as regular swab testing to ensure bacteria is not present. Additionally, LifeSpring has over 90+ processes related to clinical and operational protocol. These include processes related to infection control, emergency preparedness, fumigation, sterilization of surgical instruments, management of medical gases, and baby identification tags.
In its first year as a private company, LifeSpring delivered nearly 2,000 babies and registered close to 23,000 outpatient visits. Further demonstrating the customer demand, LifeSpring holds a 60% market share in its flagship hospital on the outskirts of Hyderabad.
As of August 2014, more than 30,000 healthy babies have been delivered across all LifeSpring Hospitals.
LifeSpring’s core customer base is the bottom 60% of the Indian population income segment (B60) who have a household income of Rs 5000 – Rs 9000 per month(~$2-5 USD/day). 80% of LifeSpring’s customers have an educational level of grade 10 or below. Many are employed in the informal sector or are day laborers or microentrepreneurs. Like most Indians, many of LifeSpring’s customers do not receive health benefits or have health insurance.
LifeSpring’s customers are demanding an alternative from existing options of maternal care: (1) government hospitals with limited resources; (2) large private hospitals whose high prices keep its services beyond the reach of many low-income women; (3) small private nursing homes that lack transparency in pricing and quality; or (4) giving birth at home.
LifeSpring focuses on supplying care that provides our customers with dignity of choice. LifeSpring calls the women we serve “customers” because pregnancy is not a disease. By empowering women as customers instead of treating them as beneficiaries, LifeSpring enables women to take control of their own health, through pregnancy and beyond.
Customer-focused service is embodied in the “LifeSpring CARES”, a protocol and approach whereby each LifeSpring employee is Courteous, Attentive, Respectful, and Enthusiastic, leading to a Safe environment for our customers.
“LifeSpring Hospitals’ plans for expansion are significant and swift. Over the next five years, we plan to continue expanding our services in additional states across India, impacting the lives of hundreds of thousands of women”.
Through its process-driven model, each LifeSpring Hospital is easily replicable in other locations, ensuring ease in scaling up. Each LifeSpring Hospital is standardized across its 90+ processes. As costs decrease with scale, high care volume, and a well organized system, LifeSpring is proving to be a long-lasting model with long-term social returns.